Cancellation/Refund Policy

1. Introduction: The PI Foundation under the Islampur Grassroot Level Football and Environment Welfare Society is dedicated to providing high-quality examination materials and services. This policy outlines our procedures for order cancellation and refunds to ensure transparency and customer satisfaction.

2. Order Cancellation: Orders can be canceled within 24 hours of placement without any penalty. To cancel an order, customers must contact our customer support team with their order details. After 24 hours, cancellations are not allowed as the order processing begins. Our team will verify and process the cancellation request promptly.

3. Refund Eligibility: Refunds are granted under the following conditions:

The order is canceled within the specified 24-hour window.

The shipment is lost or damaged during transit.

The delivered materials are incorrect or defective.

4. Non-Refundable Items: Customized or personalized examination materials, once printed, are non-refundable unless they are defective or not as described. These items are prepared specifically for the customer and cannot be resold.

5. Refund Process: Refunds will be processed within 7-10 business days after the cancellation or return request is approved. The refund amount will be credited to the original payment method used for the purchase. Customers will receive an email confirmation once the refund has been processed.

6. Return Shipping: If customers receive incorrect or defective materials, the PI Foundation will cover the cost of return shipping. Customers are required to contact our customer support team to arrange for the return. A pre-paid return shipping label will be provided to facilitate the process.

7. Exchange Policy: In case of incorrect or defective materials, customers have the option to request an exchange instead of a refund. The exchange will be processed within 3-5 business days upon receipt of the returned items. The new materials will be shipped at no additional cost to the customer.

8. Lost or Damaged Shipments: If a shipment is lost or damaged during transit, customers are advised to contact our customer support team immediately. We will work with the courier service to investigate the issue and ensure a resolution. In cases of lost or damaged shipments, customers may choose to receive a replacement or a full refund.

9. Contact Us: For any questions or concerns regarding order cancellations, refunds, or exchanges, please reach out to our customer support team. We are committed to providing the best possible service and ensuring customer satisfaction.